Last updated on 09/14/2023

We want you to be completely satisfied with your purchase, but we understand that sometimes things don't go as planned. That's why we offer a straightforward return policy to make the process as smooth as possible. Please take a moment to review our return policy guidelines below:

• Authorization for Returns: All returns require authorization from the seller before being processed. To initiate a return, please contact our customer service team at help@wytmonstera.com. Provide your order number and a detailed reason for the return. Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.
• Proof of Purchase and Damage: To qualify for a return, you must provide proof of purchase, such as your order confirmation or receipt. If you are returning an item due to damage, we also require photo or video evidence of the damage. This helps us improve our product quality and ensures a smooth return process.
• Return Address: Once your return request is approved and you receive an RA number, we will provide you with the return shipping address. Please use the provided address for the return shipment.
• Return Timeframe: You must return the product within 14 business days from the original purchase date. Returns received after this period may not be eligible for a refund.
• Processing Time: We aim to process all returns within 7 business days from the date we receive the returned item. Please allow some time for us to inspect the returned product and complete the necessary processing steps.
• Notification: You will be notified via email once your return has been processed. This email will confirm whether your return has been approved, and if applicable, provide information regarding your refund.
• Return Shipping Costs: Please note that the customer is responsible for covering the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your item. The cost of return shipping is non-refundable.

If you have any questions or need assistance with the return process, please don't hesitate to contact our customer service team at help@wytmonstera.com. We're here to help you with any concerns or inquiries you may have.

Thank you for shopping with us, and we appreciate your understanding of our return policy. Your satisfaction is important to us, and we strive to provide a hassle-free shopping experience.